Comcast Scares Customers to Promote Business

Today I received a “Security Notice” from Comcast (aka Xfinity).  They claimed to have detected that I MAY have been infected…  That’s right, they didn’t say that my computers ARE infected, they are basically just guessing.

Now, normally I would just take this as polite advice to check my security systems… But, then it dawned on me that the general public is not like me, many people may read this notice from Comcast and become quite panicked.

Of course I realize what they are up to when I see the link they provide to offer you “help” brings you right into a sales webpage obviously promoting their new “XFINITY SIGNATURE SUPPORT”.  This is a scare tactic, plain and simple.  And it’s a shame that Comcast has resorted to this as a way to boost it’s sales.

Still, erring on the side of caution, I ran a full security scan of my home network and all my computers.  Everything came up 100% clean with multiple tools from various vendors.

I then started to do some Google searches on the wording used in the Comcast email itself and found numerous others who have expressed what is basically the same gut feeling that I had, this is nothing more than a pathetic scare tactic on the part of Comcast.

Be warned

Comcast has not suddenly grown a conscience while changing their name to Xfinity, they are not trying to help all of us, they just want our money as per the usual.

If you are still worried that the threat may in fact be real, feel free to contact me through my company website and I will check your system out for one fifth the cost that Xfintiy Signature Support would charge you.

Or, you could always just scan your own system with up-to-date antivirus software, run all your Windows updates, then maybe run a final scan with Malwarebytes, it’s free and very reliable in cleaning things that antivirus can miss.  Just don’t throw your money away by giving more of it to Comcast.

Here is the actual notice from Comcast / Xfinity

Dear XFINITY Customer,

Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot.
We strongly recommend you visit XFINITY.com/BotAssistance (http://www.xfinity.com/botassistance/?CMP=EMC-Email1&utm_source=Notification&utm_medium=Email&utm_campaign=Email1) for important information on how to remove malicious software from your computer(s).

We appreciate your prompt attention to this important security notice.


Constant Guard from XFINITY

About the author

RJ Ponzio

RJ founded Shore Web Tech LLC in 2011. The mission of Shore Web Tech (SWT) is to help small and medium local businesses take advantage of today's affordable technology solutions. RJ currently holds Google's "AdWords Qualified Individual" certification.


  1. Sharon

    Thanks for the update RJ ~ this scare tactic sickens me as does any scare tactic ~

  2. Thorzdad

    Glad to read someone else as cynical about these Comcast emails as I. I’ve been getting these things for months, despite running a completely clean home network. I have a rather heated thread going in the Comcast customer forums about this issue. Many customers report Comcast themselves telling them it’s a false-positive, once they call and challenge the email. It’s a marketing ploy, pure and simple.

  3. TrimWizard

    I too received this email, just this morning. Both my laptops do not show infections by way of virus scans or in how they operate. Comcast must need some year end funds..? Sound’s like I will be getting another email tonight. Which means I’ll be blowing Wednesday’s lunch on the phone with xfinity/comcast. thanks for the post!

  4. David from Maryland

    I too receive about four of these and called Comcast but received no detail even after talking to a second level
    support person ( I am a highly technical computer professional ).
    A good book to read on how these Elite monsters are socially engineering society ( Think Edward Bernays ) through fear, the manipulation of the mind via the human nature natural sciences is:

    Social Engineering
    The Art of Human Hacking by Christopher Hadnagy

    I found it on the net in pdf (although it too time), suggest buying the book).
    911 was an inside job, We never put a man on the moon, AIDS was man made, Fluoride is a poison, All wars in the past two hundred years have been engineered to finally bring in a One World Government, Most Freemasons are being indoctrinated / used, to help the Oligarchy ( Guardian Class which is headed up by the City of London ).
    The IRS is a private bank to milk the American people and is owned by the Oligarchy.
    You may also like to understand the secret tools of learning (Classical Education suppressed tools Trivium Quadrivium).

  5. Wilson A Feliciano

    I to have been receiving these bogus messages for months and picked up on the scare tactics of Comcast aka Xfinity. I believe there is a classic case for a class action law suite on the part of the Comcast / Xfinity customer base in this matter and putative damages can be brought up against Comcast. It is time for us consumers to band together and see what the States Attorney has to say about these tactics on the part of Xfinity. It really is a nuisance when this false message prevents the end user from having an enjoyable experiences on the internet. If any one out there know how to get the ball going on this let me know because I’m willing to go the distance.

    Wilson A Feliciano

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